Job Details

Are you looking for new opportunity in time for Xmas? If so keep reading as we have a number of exciting positions available with start dates in December this year!

We have a number of opportunities available with scattered intakes across December for someone to join one of the UK's leading banking groups as a Customer Service Administrator. As a Customer Service Administrator you will have meaningful conversations with new and existing customers. You will be point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience and play an important role in supporting the team's wider business objectives.

• Hours of work (Training Period) Monday to Friday 9am - 5pm, fully onsite for 8 weeks
• After training period Full Time - Monday - Saturday (Apply online only) (Must be fully flexible)
• Pay Rate -16.00ph
• 12 month contract
• Option to work from home 3 days per week after training period
• Weekly Pay

Please note you must be able to pass a credit check and DBS check and be able to provide 2 years of references.

Duties and Responsibilities will include:

• Manage customer requests to amend their mandates

• Being point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience at all times

• Taking ownership of queries and requests

• Contributing to the team's overall business objectives
• Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients
• Maintaining and demonstrating high degrees of data quality and accuracy
• Managing different pipelines daily including email inboxes, new requests, returned customer information and internal approvals to maximise the customer experience.
• Assessing the risks of the business and customer and ensuring we make the right decision to keep the business safe.
• Following a contact strategy to make sure our customers are kept informed and engaged at every step of the journey.

To be considered you must have:

• Experience within customer service and a passion to go the extra mile to ensure a brilliant customer experience
• Excellent organisational skills and attention to detail, with the ability to manage administrative tasks efficiently and work to agreed deadlines.
• Good working knowledge of Microsoft Office applications, including Outlook and Teams
• Strong verbal and written communication skills
• Experience working within a team dynamic to provide excellent customer experience
• Ability to understand and follow policies and procedures to ensure we keep the society and our customers safe

If you would like to know more, please apply now or contact Darcey at the Glasgow office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age