Job Details

Customer-Service-Administrator

Location:-Farnham

Salary:26,500-+-Benefits

About-the-Role

A-professional-accountancy-firm-based-in-Farnham-is-looking-for-an-organised,-motivated-and-customer-focused-Customer-Service-Administrator-to-join-its-Tax-Department.

This-is-an-excellent-opportunity-for-someone-who-enjoys-helping-people,-keeping-information-organised-and-ensuring-tasks-are-completed-accurately-and-on-time.

You-will-work-closely-with-experienced-Tax-Specialists,-providing-administrative-support-and-helping-clients-meet-their-tax-obligations.

The-successful-candidate-will-play-an-important-role-in-maintaining-accurate-financial-records,-communicating-with-clients,-managing-documentation-and-supporting-the-preparation-and-submission-of-tax-returns-to-HMRC.

Previous-experience-in-tax-or-accountancy-is-not-essential,-as-full-training-will-be-provided.-This-position-is-ideal-for-someone-who-is-eager-to-learn,-develop-new-skills-and-build-a-career-in-tax-administration.

Key-Responsibilities

Client-Communication:-Communicate-with-clients-by-telephone,-email-and-post-to-answer-enquiries,-request-relevant-information-and-provide-updates-on-their-tax-returns.

Administrative-Support:-Assist-Tax-Specialists-with-daily-administrative-tasks,-ensuring-work-is-completed-accurately-and-within-required-deadlines.

Financial-Record-Keeping:-Record-and-maintain-financial-transactions,-including-sales,-purchases,-income,-receipts-and-payments.

Database-Management:-Maintain-accurate-client-details,-update-databases-and-ensure-records-reflect-the-latest-information.

Document-Management:-Organise-and-maintain-electronic-and-paper-records-in-accordance-with-internal-procedures-and-data-protection-requirements.

Tax-Return-Support:-Help-gather-and-organise-the-information-required-to-support-the-preparation-and-timely-submission-of-clients'-tax-returns.

Process-Improvement:-Follow-established-procedures-and-identify-opportunities-to-improve-administrative-efficiency-and-the-quality-of-client-service.

Team-Collaboration:-Work-collaboratively-with-colleagues-to-support-the-smooth-running-of-the-Tax-Department-and-deliver-a-professional-service-to-clients.

Essential-Skills-and-Requirements

The-ideal-candidate-will-have:

Strong-organisational-skills-and-the-ability-to-prioritise-tasks-effectively.

Excellent-communication-skills,-including-a-confident-and-professional-telephone-manner.

A-proactive-and-flexible-approach-to-work,-with-the-ability-to-manage-competing-priorities-in-a-busy-environment.

Good-attention-to-detail-and-a-commitment-to-maintaining-accurate-records.

The-ability-to-work-towards-targets-and-meet-deadlines-while-maintaining-high-standards-of-customer-service.

Good-IT-skills,-including-working-knowledge-of-Microsoft-Word,-Excel-and-Outlook.

A-positive-attitude,-willingness-to-learn-and-enthusiasm-for-developing-new-skills.

The-ability-to-work-independently-when-required-and-contribute-positively-to-a-team.

Desirable-Experience

The-following-experience-or-knowledge-would-be-beneficial-but-is-not-essential:

Experience-working-with-self-employed-individuals-or-operatives.

An-understanding-of-personal-taxation,-accountancy-or-financial-administration.

Previous-experience-in-a-customer-service,-office-administration-or-finance-related-role.

Salary-and-Benefits

The-position-offers-a-salary-of26,500-per-annum,-alongside-the-following-benefits:

Full-time,-permanent-employment.

22-days-of-annual-leave,-increasing-to-25-days-with-length-of-service.

Workplace-pension-through-NEST,-subject-to-applicable-eligibility-and-enrolment-criteria.

On-site-parking.

Cycle-to-Work-Scheme.

Access-to-Medicash,-including-a-healthcare-cash-plan-and-additional-benefits.

Professional-development-opportunities,-including-training-support-and-an-ILM-training-partnership.