Job Details

Freightserve recruitment are looking for a Courier Express Manager for a well-established Freight Forwarder based in the Heathrow area.

Daily Duties and Responsibilities:-

andmiddot; Managerial responsibility for customer service delivery to Express and Courier department Client base

andmiddot; Management of Express / Courier Customer Service Teams, including staff development and resource planning

andmiddot; Managing up to 20 staff.

andmiddot; Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer

andmiddot; Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy

andmiddot; To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.

andmiddot; Contribute to ongoing operational development and cost saving measures

andmiddot; Identify areas of operational improvement by reviewing processes regularly.

andmiddot; Keep up to date with Express / Time Critical and Courier market trends, and industry news.

andmiddot; Establish, Manage and Maintain Internal and External Relationships.

andmiddot; To ensure internal processes and client's operational requirements are fully documented within SOPs.

andmiddot; Managing Implementation for new business

andmiddot; Training for new staff on operational and account procedures

andmiddot; Ensure all HMRC entry regulations are met, through self-auditing of Import entries

Skills required:-

andmiddot; Must have customs knowledge of Imports and Exports

andmiddot; AOG / Time critical knowledge would be an advantage

Working hours are; Monday-Friday 9am - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.