Job Details

A growing and successful business on the outskirts of Bury St Edmunds is looking to recruit a Telesales Executive to join their expanding team. This is a great opportunity to join an established product-based business offering full training, a supportive working environment and career progression opportunities.

The role involves handling customer enquiries, contacting prospective customers and booking appointments for field-based representatives. This is a full-time, permanent position working Monday to Friday, 9.00am - 6.00pm, with working every other Saturday.

The salary is £27,000 - £29,000 per annum depending on experience, with an attractive bonus structure offering an OTE of £36,000 - £40,000.

Key Duties include but are not limited to:

• Acting as the first point of contact for prospective customers, handling inbound calls and digital enquiries in a professional and friendly manner.
• Making outbound calls to prospective customers to discuss products, provide information and generate interest.
• Processing requests for product brochures and information packs, ensuring accurate customer details are recorded and maintained.
• Booking and managing appointments for field-based representatives to carry out home visit demonstrations.
• Following up on customer enquiries and maintaining regular communication with prospective customers.
• Using the CRM system to record customer interactions, update records and manage appointment statuses.
• Working towards individual and team targets to maximise appointment bookings and sales opportunities.

Skills and Experience required to be considered for this Telesales Executive position:

• Previous experience in telesales, telemarketing, sales or a telephone-based customer service role.
• A confident and professional telephone manner.
• Excellent verbal and written communication skills.
• A proactive, self-motivated and positive approach.
• Strong organisational and time-management skills.
• The ability to work towards targets and enjoy working in a fast-paced environment.
• Experience using CRM systems would be desirable but is not essential.

Great Benefits of working for this company include:

• Competitive starting salary of £27,000 - £29,000 per annum, depending on experience.
• Generous performance-related bonus structure - OTE £36,000 - £40,000 per annum.
• Full training and ongoing support.
• Genuine career progression opportunities within a growing business.
• 28 days annual leave, including bank holidays.
• Monthly team prizes and additional target-based bonuses.
• Supportive team environment.
  
  

Please apply with your CV.